Frequently Asked Questions
Everything you need to know about our premium shag rugs and home accessories.
What is the best way to clean my shag rug?
For regular maintenance, we recommend using a vacuum with the beater bar turned off to avoid pulling the fibers. For spills, blot immediately with a clean, dry cloth and use a mild detergent if necessary.
Do you offer international shipping?
Currently, we ship to all 50 states and Canada. Shipping rates and delivery times vary based on your location and the size of the rug ordered.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund, minus return shipping costs.
Are your rugs safe for homes with pets and children?
Yes, our rugs are made from non-toxic, high-quality synthetic and natural fibers. We recommend our low-pile shag options for high-traffic areas with pets for easier cleaning.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do I need a rug pad for my shag rug?
While not required, we highly recommend a rug pad to prevent slipping, protect your flooring, and provide extra cushioning for a more luxurious feel.